SOLUTIONS
Managed Service Provider
What does our MSP service include?
Configuration
Management
Development
Consulting
Technical Support
What services do we cover?
- Microsoft 365 – Microsoft’s Online Services (Exchange Online, SharePoint Online, Teams, etc.) and Enterprise Mobility + Security (Intune, Entra ID, etc.)
- Dynamics 365 – Sales, Customer Service, Marketing Automation Power Platform: Power Automate, PowerApps, Power BI
- Azure – IaaS and PaaS Services
- Windows – Helpdesk support
- Windows Server – Including Active Directory, NPS, IIS, Virtualization, etc.
- Network – Routers, switches, and wireless devices
- Business Continuity – Backup, security, disaster recovery, high-availability
- IBM Storage Systems
- Lenovo Servers
- C# , .NET, ASP.NET Web API, Blazor
Why is it good to have an MSP IT service?
- Nodefusion monitors your IT environment for security threats and proactively address vulnerabilities.
- We offer backup and disaster recovery plans that are essential for business continuity.
- Proactive maintenance and rapid response minimize disruptions to your business operations.
- By outsourcing IT, you free up internal resources to focus on your core business objectives.
- Reliable and secure IT infrastructure empowers employees to work more efficiently.
- MSP service can easily scale their services to meet your evolving needs as your business grows.
- You can choose the level of service that best suits your budget and requirements.
- Makes budgeting for IT more predictable.
- You avoid the costs of hiring, training, and retaining in-house IT staff.
- We help you to choose and implement the most cost-effective technology solutions.
- Our MSP service is based on our best practices and industry-leading technologies.
Managed IT Service
- Regular – With proactive critical subsystems monitoring, guaranteed response times and a discounted hourly rate for your support and functionality requests.
- One-Time – Whether it is a minor problem or a major project, our working hours are billed according to the consultation with the IT engineers. Feel free to contact us for an estimate of working hours.
Which SLA options are available?
Guaranteed Response Time:
• Same Business Day •
→ Proactive Monitoring Included
→ Best fit for most organizations
Guaranteed Response Time:
• Next Business Day •
→ Proactive Monitoring Included
→ Optimal for less critical systems
Case studies:
Ensuring Seamless Cloud-Only Operations
A long-term customer of ours operates as a cloud-only company with a strong reliance on Microsoft Office 365 and Azure services. With four locations across several countries in the Central European region, the company depends on cloud infrastructure to drive its daily business operations.
Powering Seamless Virtual Operations
Introducing a long-term client of ours, a forward-thinking company with operations across Croatia, leveraging virtual infrastructure to keep their business moving. With a cloud-first approach, they depend heavily on virtual machines and remote services to keep their team connected and productive. For the past 5 years, we’ve been proud to serve as their Managed Service Provider (MSP), ensuring their IT systems, network, and cloud services run like clockwork.
Nodefusion Portal
We provide all our users with access to the Nodefusion Portal, enabling them to:
- View and update organization’s contact information and email address for invoice delivery.
- View, create and update technical support requests.
- View work reports.
- Get an insight into Microsoft Cloud services, update the number of licenses, and activate new services.
Tailor-made solutions for your IT environment are possible, so contact us to create a specific solution that will suit your organization’s needs.
Check out our IT support web page if you already have an active Nodefusion MSP service.
