SOLUTIONS

Managed Service Provider

IT system configuration

Configuration

Management

Development

Consulting

Technical Support

  • Microsoft 365 – Standard Microsoft’s Online Services (Exchange Online, SharePoint Online, Teams, etc.) and Enterprise Mobility + Security (Intune, Azure AD Premium, etc.)
  • Dynamics 365 – Sales, Customer Service, Marketing Automation Power Platform: Power Automate, PowerApps, Power BI
  • Azure – Iaas and PaaS Services
  • Windows – Helpdesk support
  • Windows Server – Including Active Directory, IIS, etc.
  • Network – Routers, switches, and wireless devices
  • Business Continuity – Backup, security, disaster recovery, high-availability
  • IBM Storage Systems
  • Lenovo Servers
  • C# , .NET, ASP.NET Web API, Blazor

Managed IT Service

  • Regular – With proactive critical subsystems monitoring, guaranteed response times and a discounted hourly rate for your support and functionality requests.
  • One-Time – Whether it is a minor problem or a major project, our working hours are billed according to the consultation with the IT engineers. Feel free to contact us for an estimate of working hours.
Guaranteed Response Time:
• Same Business Day •

→ Proactive Monitoring Included
→ Best fit for most organizations

Guaranteed Response Time:
Next Business Day

→ Proactive Monitoring Included
→ Optimal for less critical systems

Nodefusion Support working hours are Mon-Fri, 9:00-17:00 CET.

We provide all our users with access to the Nodefusion portal, enabling them to:

  • View and update organization’s contact information and email address for invoice delivery
  • View, create and update technical support requests
  • View work reports
  • Get an insight into Microsoft Cloud services, update the number of licenses, and activate new services

The minimum Billing Unit depends on the method of service delivery:

  • Remote: 20 minutes
  • On-Site: 1 hour